Atnaujinta: 2026 m. rugpjūčio 13 d.
This return policy applies to goods purchased in the online shop kraften.lt. The policy is based on the Civil Code of the Republic of Lithuania, the Law on Consumer Protection and the Retail Trade Rules.
1. Right of withdrawal (B2C)
A buyer who is a natural person (consumer) has the right to withdraw from a sales contract concluded in the online shop, without giving a reason, within 14 (fourteen) days from the day of delivery of the goods.
2. How to return goods
- Notify us of the withdrawal by email at info@kraften.lt, nurodydami užsakymo numerį ir grąžinamas prekes (galite pasinaudoti 8 skyriuje pateikta pavyzdine atsisakymo forma).
- Return the goods no later than 14 days after submitting your withdrawal notice.
- Include proof of purchase (invoice or order confirmation).
3. Requirements for returned goods
The returned goods must be:
- undamaged and with their merchantable appearance intact (labels, protective films and packaging undamaged);
- unused, or used only to the extent necessary to check the nature and characteristics of the goods;
- in the same configuration as received by the buyer.
Note: if the goods were unpacked and used beyond what is needed to check their characteristics, the seller may reduce the refund in line with the reduction in the goods’ value.
4. Refunds
We will refund the amount paid for the returned goods, including delivery costs, no later than within 14 days of the goods being returned. Refunds are made using the same payment method you used, unless agreed otherwise. Return (shipping) costs for withdrawal without a reason are borne by the buyer.
5. Defective goods
Pastebėjus prekės defektą ar neatitikimą užsakymui, pirkėjas turi teisę reikalauti pakeisti prekę kokybiška, sumažinti kainą arba grąžinti pinigus. Nekokybiškoms prekėms taikoma 2 (dvejų) metų įstatyminė kokybės garantija, skaičiuojama nuo prekės perdavimo pirkėjui dienos. Tokiu atveju prekės grąžinimo išlaidas dengia pardavėjas. Pretenzijas dėl kokybės pateikite el. paštu info@kraften.lt.
6. For business customers (B2B)
The 14-day right of withdrawal without a reason applies only to consumers (natural persons). For companies (B2B), returns are handled under the Civil Code and individually agreed terms; returns of defective goods are guaranteed in all cases.
7. Dispute resolution
You can submit requests or complaints about goods by email at info@kraften.lt. If no solution is found, the consumer may contact the State Consumer Rights Protection Authority (vvtat.lt) or the online dispute resolution platform ec.europa.eu/odr.
8. Pavyzdinė sutarties atsisakymo forma
Norėdami atsisakyti sutarties, galite (bet neprivalote) pasinaudoti šia pavyzdine forma – užpildykite ją ir atsiųskite el. paštu info@kraften.lt:
Kam: MB „Ridge“, Filaretų g. 6-3, LT-01208 Vilnius, el. paštas info@kraften.lt
Aš pranešu, kad atsisakau pirkimo–pardavimo sutarties dėl šių prekių: ______________________________
Užsakymo numeris: ______________ Užsakymo data: ______________ Prekių gavimo data: ______________
Vartotojo vardas, pavardė: ______________________________
Vartotojo adresas: ______________________________
Data: ______________
Seller details
MB „Ridge“, company code 308031075, Filaretų g. 6-3, LT-01208 Vilnius, bank account LT20 3250 0031 4646 7958 (Revolut Bank UAB), email info@kraften.lt.